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Frequently Asked Questions.
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- Who can use Tax Chopper?
- Does Tax Chopper support my browser?
- I can't finish my taxes in one visit, can I save the data and come back later?
- If I am just trying out Tax Chopper, will I be charged if I click some button by mistake?
- After I have calculated my tax return, If I find some mistakes, do I have to pay again for the second calculation?
- I am extremely concerned about my privacy. After I have finished my tax return with TaxChopper, can I remove my information completely from your server?
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1. Who can use Tax Chopper?
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Most Canadian taxpayers can use Tax Chopper to prepare their returns.
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First, if you are eligible to use CRA’s NETFILE, then you can use Tax Chopper.
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Second, even if you are not eligible to use NETFILE because you emigrated from Canada in the tax year,
you do not have a Social Insurance Number or the number starts with zero-nine (09), you can still use Tax Chopper
to prepare a paper return.
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The restrictions of NETFILE are listed at CRA’s website.
If the only thing you want from a tax software is NETFILE, then make
sure you can use NETFILE. You also have to use a NETFILE supported browser.
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You can use Tax Chopper to prepare a tax return for any year since 2002. However, CRA's NETFILE service accepts 2013 and 2014 tax year
returns only. For tax returns of 2012 and earlier, you will have to mail a paper return, along with the necessary supporting documents.
TaxChopper does not generate Quebec
provincial returns, as well as non-resident and deemed resident tax returns.
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2. Does Tax Chopper support my browser?
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Tax Chopper supports all major browsers in MS Windows, Mac OS, Linux and Unix. We have tested the following:
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On Microsoft Windows, including Windows 8, Windows 7, Vista, XP, 2000, 95, 98 and Me, we support Internet Explorer, Netscape and FireFox / Mozilla / Chrome;
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On Mac OS, we support Safari, Netscape, FireFox, Chrome, Opera and OmniWeb;
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On Linux / Unix, we support Opera, Mozilla, Chrome, Konqueror and Firefox.
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Regardless of your platform, as long as you are using FireFox, Safari, Opera or Chrome,
you should be able to use TaxChopper without problems. For example, if you are using any kind of tablet.
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3. I can’t finish my taxes in one visit, can I save the data and come back later?
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YES. Whatever information you have entered is saved in our secure servers and you can access it any time you want.
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Furthermore, you can use different computers, different platforms or different browsers to access the same account.
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There is no expiration date for your account. It is always there unless you remove it.
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4. If I am just trying out Tax Chopper, will I be charged if I click some button by mistake?
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No.
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You will be charged only if you are explicitly asked to pay, you are willing to pay, you have entered your credit
card information and have confirmed the payment.
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So you can feel free to try anything in Tax Chopper. Don't be afraid of making mistakes - all mistakes can be corrected.
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5. After I have calculated my tax return, If I find some mistakes, do I have to pay again for the second calculation?
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No.
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If you are eligible to use Tax Chopper for free, you can change, re-calculate and even re-download your returns as many times
as you want, at no charge.
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If you are a paid client, once you have paid, you can change, re-calculate and re-download your returns
as many times as you want at no additional cost. Before you pay, re-calculation and reviewing results are always available.
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6. I am extremely concerned about my privacy. After I have finished my tax return with TaxChopper, can I remove my information
completely from your server?
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Find out,
Tax Chopper
is your best choice!
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